Refund Policy

We want you to be completely satisfied with your experience. This policy explains our free trial, money-back guarantee, and how refunds work.

Last updated: February 22, 2026

7-Day Free Trial

Every new member can explore premium features risk-free for 7 days. No credit card or payment information is required to start your trial.

Full access to all premium features during the trial period, including gamification, UC World, and Living Graph.

No payment information required — you will never be charged without explicitly choosing to subscribe.

At the end of 7 days, you can subscribe to continue with premium access or remain on the free tier with limited features.

30-Day Money-Back Guarantee

If you subscribe and are not satisfied, we offer a full refund within the first 30 days of your paid subscription. No questions asked.

How It Works

Our 30-day guarantee starts from the date of your first paid subscription charge. If at any point within those 30 days you decide the Platform is not right for you, you can request a full refund.

Example: If your first payment is charged on March 1, you have until March 31 to request a full refund of that payment.

How to Request a Refund

1Send an email to contato@unofficialbrasil.com.br with the subject line "Refund Request" and your account email address.
2Our team will verify your eligibility and process the refund within 5 business days of receiving your request.
3You will receive an email confirmation once the refund has been processed, along with the estimated time for the funds to appear in your account.

Refund Processing

Refunds are issued to the original payment method. The time for the refund to appear in your account depends on your payment provider (see Processing Times below).

After the 30-Day Period

After the initial 30-day guarantee period, subscription payments are generally non-refundable. We believe in being upfront about this policy.

Why This Policy Exists

The 7-day free trial gives you ample time to evaluate the Platform before committing to a paid subscription.
The 30-day money-back guarantee provides an additional safety net after your first payment.
Monthly subscriptions can be cancelled at any time to prevent future charges, giving you full control over your billing.

Exceptions

Even after 30 days, we may issue a refund in the following exceptional circumstances:

Duplicate Charge

If you were charged more than once for the same billing period due to a technical error, we will refund the duplicate charge immediately.

Extended Service Outage

If the Platform experiences a significant outage (more than 72 consecutive hours) that prevents you from using the service you paid for, you may be eligible for a prorated refund for the affected period.

Charge After Cancellation

If you are charged after successfully cancelling your subscription (and we can verify the cancellation in our records), you will receive a full refund for the erroneous charge.

Cancelling Your Subscription

How to Cancel

Online (Recommended)

Go to your Account Settings, select the Subscription section, and click "Cancel Subscription." You will receive an email confirmation of your cancellation.

By Email

Send an email to contato@unofficialbrasil.com.br with the subject "Cancel Subscription" and your account email address. We will process the cancellation within 2 business days.

What Happens When You Cancel

Continued Access: You retain access to premium features until the end of your current billing period.
No Future Charges: Your subscription will not renew, and you will not be charged again.
Your Data: Your account and data are preserved. You can resubscribe at any time to regain premium access. Your XP, badges, and progress are not lost.
Refund Eligibility: Cancelling does not automatically trigger a refund. If you are within the 30-day guarantee period, you must separately request a refund.

Example: If you cancel on the 15th of the month and your billing cycle ends on the 28th, you keep premium access until the 28th. No further charges will occur.

Special Situations

Account Terminated for Policy Violation

If your account is terminated due to a violation of our Terms of Use, you are not entitled to a refund for the current or any previous billing period. Your account may be blocked from re-registering. Data may be retained as required by law or to protect our legal interests.

No refund will be issued for the current or any previous billing period.
Your account may be permanently blocked from re-registering.
Data may be retained as required by law or to protect our legal interests.

Chargebacks

If you initiate a chargeback (dispute) with your bank or payment provider instead of contacting us directly, the following may apply:

Your account will be immediately suspended pending investigation.
A chargeback processing fee may apply, as charged by the payment provider.
We encourage you to contact us first at contato@unofficialbrasil.com.br — we resolve most issues within 48 hours.

Consumer Protection Rights (Brazil)

Brazilian consumer protection law (CDC — Lei 8.078/1990) provides additional rights for consumers:

Right of Withdrawal (Art. 49 CDC)

Under Article 49 of the Brazilian Consumer Defense Code, consumers who purchase products or services outside a physical establishment (including online purchases) have the right to withdraw from the contract within 7 days of signing or receiving the product or service, for any reason, and receive a full refund of any amounts paid.

Consumer Protection Agencies

If you are not satisfied with our response to your refund request, you may contact your local PROCON (Consumer Protection and Defense Program) or file a complaint through the federal platform consumidor.gov.br.

EU Consumer Rights

Under the EU Consumer Rights Directive (Directive 2011/83/EU), consumers in the European Union have a 14-day right of withdrawal from distance contracts. This right begins from the day the contract is concluded for service contracts. During this withdrawal period, you may cancel your subscription for any reason and receive a full refund of any amounts paid.

Our 30-day money-back guarantee exceeds this statutory requirement, providing you with even greater protection.

Please note that if you have fully accessed digital content during the withdrawal period and provided prior express consent acknowledging the loss of the right of withdrawal, the right of withdrawal may no longer apply. However, our 30-day guarantee remains in effect regardless.

Refund Processing Times

The time it takes for a refund to appear in your account depends on the payment method used:

Credit Card

The refund may appear on your next billing statement depending on your card issuer's processing schedule.

5 to 10 business days

Debit Card

Some banks may take up to 15 business days. Contact your bank for specific timelines.